All sales are final
Embroidery is custom, so sales are final. Payment must be received before an order is processed.
All merchandise is shipped with insurance coverage for loss or damages. It is explicitly understood that should the carrier specified by you refuse to accept insurance liability in full for loss and or damage your order will be shipped at your risk for loss and or damage for the full value of the portion or the shipment not covered by the carrier specified by you.
We retain the right to be the sole judge in the matters of goods returned because they are defective or because they appear not to have given normal wear or service. Pre-authorization is required before returning goods.
Delivery is 4 – 6 weeks. The cutoff date for Xmas orders is Nov. 15
We ship expedited Canada Post, which is generally 2 days. Shipping charges will appear on your invoice. We are not responsible for any delays caused by Canada Post.
If a shipment appears to be in good order but some items are missing please notify us within five working days of receipt in order to make the appropriate adjustments.
Unfortunately we experience supplier backorders from time to time. Unless there is an undue delay, we fill backorders and ship them to you at no additional charge. We will notify you of undue delays on backorders and ask if you would like to pick another product, cancel the backorder, or wait for the product to come back into stock.
Every effort is made to keep the prices and product information consistent. We will honour all prices on www.avidequestrian.ca. No other pricing is applicable at the time of invoicing. Avid Equestrian is not required to notify customers of price changes.
We will repair or replace free of charge any article which proves defective in workmanship or material when subjected to fair treatment. Because of various methods of cleaning and laundering garments we will not guarantee garments against shrinkage and cannot accept responsibility for conditions of any clothing after washing or cleaning. Because of the various methods of cleaning and laundering we cannot guarantee fastness of colour.
Please Note: For repairs all items must be washed or dry cleaned